Q.
Do we need to register each of our NAIC on the OKIVS website separately or should we just register under one NAIC?
You need to register each of your NAICs separately.
Q.
How can we correct/change the contact information for our company?
If you have not registered yet, please enter the correct contacts for OKIVS during registration. If you have registered, log in to the www.OKIVS.com website, click on Account Information, and change the contact information.
Q.
I have forgotten my User Name, how can I retrieve it?
If you are an insurance company, your User Name is the same as your NAIC number.
Q.
I have forgotten my password. How do I reset it?
You can reset your password by selecting the Forgot Password link located on the log in screen of the OKIVS website. After selecting this link you must provide the answer to the secret question. A temporary password will be sent to the functional contact for the account by answering the question correctly.
Q.
Is the web site password totally independent of the FTP account credentials?
Yes, they are independent.
Q.
We represent three NAIC codes. Can we report all three companies in one Book of Business file or should we send three separate files?
You must submit one Book of Business file per NAIC number.
Q.
Could you provide further clarification on the vehicle types that should be reported to OKIVS?
"Vehicle types to be reported
Passenger vehicles (cars, vans, pickups, etc.)
Q.
What is an insurance company sub user?
An insurance company sub user is an additional user that can be added by the main insurance company user to submit insurance for a customer who has received a UVED notice. This functionality is more commonly used by insurance companies in the call center customer support capacity. Insurance company agents can register separately. The sub user can report for any insurance company under the insurance group. To create a sub user account, the main insurance company user must login to their www.OKIVS.com account. A separate sub user account should be created for each sub user.
Q.
I have forgotten my password. How do I reset it?
You can reset your password by selecting the Forgot Password link located on the log in screen of the OKIVS website. After selecting this link you must provide the answer to the secret question. A temporary password will be sent to the functional contact for the account by answering the question correctly.
Q.
I have forgotten my User Name, how can I retrieve it?
If you are the main insurance company user, your User Name is the same as your NAIC number. If you are an insurance company sub-user, you chave to contact the main insurance company user who created your sub-user account. If you are insurance agent (producer), your user name is the same as your producer license number.
Q.
How do I change my web account password?
Login to the www.OKIVS.com website using your username and password, Select 'Account Information' in the top menu, Check the 'Do you want to update your password?' check box and follow the steps. If you have previously submitted a secret question and answer, then the answer will be needed to modify the password.
Q.
What if a customer received a UVED notice and had insurance on the date of photograph?
If the customer had insurance on the date of photograph, they will need to contact their insurance company or agent. The insurance company or agent can only submit insurance for Notices mailed after January 1, 2021 by electronically transmitting the insurance information using the OKIVS website. The customer must provide the Notice number from the letter in order to submit the insurance information. For Notices sent prior to 2021, please ask the vehicle owner to contact UVED as per the instructions on the notice.
Q.
What if a customer received a UVED notice and did NOT have insurance on the date of photograph.
The customer should follow the instructions on the Notice. More information can be found on the UVED website (https://www.uvedok.org).
Q.
Where can I find more information about the UVED (Uninsured Vehicle Identification Diversion) program and notices?
Information can be found on the UVED website (https://www.uvedok.org)